Vibemetrics support and Frequently Asked Questions

Vibemetrics support assists you via email at tuki@vibemetrics.com.

On this page we have compiled answers to some of the frequently asked questions. Before contacting our support you may want to check the list below and see if your issue has been answered there.

Frequently Asked Questions

We try to keep this list up to date by adding new answers as they come up.

Using Vibemetrics

How can I start giving feedback with Vibemetrics

You will receive an invitation via email or SMS. You may save the included link to your bookmarks or add it to the home screen of your mobile device. If your organization has opted in to use the mobile app, you can also download Vibemetrics from App Store or Play Store.

Which devices are supported?

Vibemetrics works on most internet browsers on all common devices: desktops and laptops, tablets and smartphones. The mobile device, which is available for download on App Store and Play Store supports iPhones and Android phones. On Windows-phones, the service is available via internet browser.

Visibility and traceability of feedback

Who can see my vibes and comments?

By default you will see feedback from your team in real time. You may use the results view to see results from the entire organization. In your organization hierarchy, you can move up freely to see results from larger segments of the organization. However, you are not able to move sideways in the hierarchy. If there is no hierarchy defined in the organization, you will see feedback from everyone by default.

Is it possible to trace a comment to its author?

No, no one will know who has given what feedback. The service provider manages access rights and ensures anonymity.

What about inappropriate messages, can they be deleted?

The administrator from the organization is able to delete inappropriate messages if necessary

Can I remove a vibe I entered by accident?

Nope, unless you are the administrator for your organization

Can I remove a comment I entered by accident?

Again, no, unless you are the administrator for your organization